Contact Us
Contact Us
Welcome to Uwvently.
At Uwvently, we want every part of your shopping experience to feel simple, clear, and well supported. Whether you are exploring our ceramic drinkware, checking an existing order, or looking for after-sales assistance, our customer care team is available to help.
For questions about products, care instructions, orders, shipping, returns, damaged or incorrect items, wholesale opportunities, or other store-related matters, please reach us through the contact information below.
1. Email Customer Care
Customer Support Email:
service@uwvently.com
We review customer inquiries carefully and aim to respond within 24–48 business hours (1–2 business days).
If your message concerns an existing order, including your order number will help us locate the relevant information more efficiently.
For product or after-sales inquiries, it is helpful to provide:
- Product name
- Order number, where applicable
- A short explanation of your question or concern
- Clear photographs, when relevant
- A brief video if the issue involves breakage, a lid, straw, handle, saucer, decorative feature, or another product component
Providing complete information allows our team to review your request more effectively.
2. Support Availability
Email:
service@uwvently.com
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)
Messages submitted outside these hours will be reviewed during the next available business period.
Response times may occasionally be longer during public holidays, promotional events, or periods of unusually high customer inquiry volume.
3. Order, Delivery & After-Sales Assistance
Our customer care team can assist you with matters including:
- Order status and tracking
- Shipping and delivery questions
- Product information
- Care and usage guidance
- Damaged, defective, incorrect, or incomplete orders
- Returns and after-sales requests
- Product specifications, dimensions, and materials
- Business and wholesale inquiries
For order-related assistance, please provide your order number together with the email address used when placing your order.
If your order arrives damaged, incorrect, or incomplete, please contact us promptly and provide clear photographs of the product as well as its packaging where possible.
4. Product Assistance
Uwvently offers creative ceramic mugs, cups, and artistic drinkware across three distinctive collections:
Whimsical Art Collection
Imaginative ceramic drinkware featuring artistic forms, sculptural silhouettes, floral inspiration, and playful decorative details.
Artisan Dream Collection
Dreamlike ceramic pieces characterised by decorative craftsmanship, dimensional elements, expressive forms, and refined artistic details.
Whimsical Sips Collection
Charming everyday drinkware featuring playful characters, floral motifs, delightful shapes, and other whimsical designs.
Our team can assist with questions concerning:
- Product dimensions and capacity
- Materials and finishes
- Ceramic construction and glazing
- Lids, straws, saucers, and included accessories
- Decorative and sculptural details
- Cleaning and product care
- Recommended use
- Product variations
- General product information
As specifications differ between designs, please include the product name when contacting us about a particular item.
5. Business & Wholesale Inquiries
Uwvently welcomes inquiries from retailers, distributors, commercial buyers, gift and homeware businesses, hospitality businesses, and other potential partners interested in our ceramic drinkware collections.
For wholesale orders, distribution opportunities, bulk purchases, or other commercial enquiries, contact:
Please use one of the following subject lines where appropriate:
Subject: Business Inquiry
or
Subject: Wholesale Inquiry
To help us understand your request, you may also include your company name, target market, estimated order volume, and a brief description of the proposed opportunity.
6. Corporate Information
Brand: Uwvently
Website: uwvently.com
Legal Entity:
Zhongshan Yuancui Township Trading Co., Ltd.
Registered Address:
One of the ground floor units at No. 16, Xingchen Road, Gangkou Town, Zhongshan City
Unified Social Credit Code:
91442000MAEDDW7N50
For additional business consultation, you may contact our foreign trade manager, Wang Yuhan.
Phone:
+8613725113149
Customer Support Email:
service@uwvently.com
uwvently.com is owned and operated by Zhongshan Yuancui Township Trading Co., Ltd. The company manages the online store, customer support, order coordination, and related e-commerce operations.
We're Happy to Assist
From discovering a new ceramic mug to receiving and enjoying your order, we want your experience with Uwvently to remain straightforward and well supported.
Whenever you need assistance, contact us at:
Thank you for choosing Uwvently.