Product Support & 90-Day Limited Warranty

Our Quality Commitment

At Uwvently, we want every ceramic piece you receive to reflect the quality, appearance, and craftsmanship presented in our store.

Our products are carefully selected and prepared for shipment. If an item arrives damaged or defective, or develops an eligible manufacturing issue during the applicable warranty period, our customer support team will review the situation and work with you toward an appropriate resolution.

90-Day Limited Warranty

Most eligible products purchased from Uwvently are covered by a 90-day limited warranty, beginning on the date the order is delivered.

The warranty applies to qualifying manufacturing defects or functional problems that arise during normal, intended use.

Depending on the nature of the issue and product availability, an approved claim may result in:

• A replacement product
• A replacement component, where available
• Store credit
• A refund, where appropriate

The resolution offered will depend on the individual circumstances of the claim, the type of issue, and available inventory.

What the Warranty May Cover

Manufacturing Defects

Eligible defects in materials, ceramic construction, or workmanship that affect the product's normal function or structural integrity.

Handle, Lid, or Component Issues

For eligible ceramic mugs, cups, and drinkware, the warranty may cover unexpected manufacturing issues involving handles, lids, straws, saucers, attached decorations, or other included components during normal intended use.

Structural Manufacturing Issues

Qualifying structural problems that are not the result of accidental damage, misuse, excessive force, improper handling, or inappropriate product use.

Products Damaged on Arrival

Products that arrive broken, cracked, chipped, damaged, or otherwise unusable because of shipping or handling may qualify for an appropriate resolution.

What the Warranty Does Not Cover

The limited warranty does not generally cover problems resulting from:

• Accidental drops, impacts, chips, cracks, or breakage
• Improper handling
• Misuse or use outside the product's intended purpose
• Sudden or extreme temperature changes
• Exposure to unsuitable heat or environmental conditions
• Normal wear and tear
• Cosmetic changes resulting from regular use
• Unauthorized repairs, alterations, or modifications
• Improper cleaning or maintenance
• Use in a microwave, dishwasher, oven, freezer, or similar appliance when the product is not specifically stated to be suitable for such use
• Loss or theft
• Damage occurring after the applicable warranty period

Minor differences in colour, glaze, texture, shape, surface appearance, sculptural details, painted elements, or other decorative features are generally not considered defects when they result from normal ceramic manufacturing and do not materially affect the product's intended use.

Damaged, Defective, or Incomplete Products

If your order arrives damaged, defective, or with missing components, please contact our customer support team as soon as possible after delivery.

To help us assess your request efficiently, please provide:

• Your order number
• Your full name and email address
• A brief description of the problem
• Clear photographs or a short video showing the issue
• Photographs of the packaging if the product was damaged during transportation

Please retain the product and its original packaging until our team has reviewed your request.

How to Submit a Warranty Claim

To request warranty support, contact our customer service team at:

service@uwvently.com

Please include your order number together with relevant photographs or videos showing the issue.

Our team normally aims to review and respond to warranty inquiries within 24–48 hours.

If additional information is necessary to evaluate the claim, we may contact you for further details.

Replacement Products

When a replacement claim is approved, we will make reasonable efforts to provide the same product.

If the original design is no longer available, we may offer:

• A comparable replacement
• Store credit
• Another appropriate resolution

Replacement options depend on current inventory and product availability.

Refunds

Approval of a warranty claim does not automatically mean that a cash refund will be issued.

Refund eligibility will depend on the circumstances of the claim and the terms of our applicable Return & Refund Policy.

Where a refund is approved, it will generally be returned to the original payment method.

Your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.

Returns and Warranty Coverage

Returns and warranty claims serve different purposes.

Our Return & Refund Policy applies when you wish to return an eligible purchase within the applicable return period.

Our 90-Day Limited Warranty applies to qualifying manufacturing defects and eligible product-related issues arising during the warranty period.

Please review our Return & Refund Policy for complete information regarding return eligibility, procedures, and refunds.

Shipping Damage

If the shipping package appears damaged when it arrives, we recommend photographing it before opening.

If the ceramic product inside has also been damaged, please provide photographs of:

• The outer shipping package
• The shipping label
• The damaged ceramic product
• The internal protective packaging
• Any broken or detached components

Providing this information can help our customer support team assess the situation more efficiently.

Please retain the damaged product and packaging until your request has been reviewed.

Ceramic Product Care

Proper care can help maintain the appearance and condition of your Uwvently drinkware.

We recommend that you:

• Follow all product-specific care instructions
• Use each product only for its intended purpose
• Handle ceramic mugs and cups carefully
• Protect sculptural handles and raised decorative elements from impact
• Handle lids, straws, saucers, and removable components gently
• Avoid sudden or extreme temperature changes unless specifically permitted
• Avoid abrasive cleaners that may damage glazed, painted, or decorative surfaces
• Use microwave or dishwasher cleaning only when the individual product is specifically identified as suitable
• Store delicate ceramic pieces in a secure location when not in use

Damage resulting from improper use, cleaning, handling, or maintenance may affect warranty eligibility.

Consumer Rights

This limited warranty is provided in addition to any rights available to you under applicable consumer protection laws.

Nothing in this warranty is intended to exclude, waive, or restrict statutory consumer rights that cannot legally be excluded or restricted.

Contact Us

If you have questions about a Uwvently product, warranty eligibility, or an existing warranty claim, please contact:

Customer Support Email:
service@uwvently.com

We aim to respond to customer inquiries within 24–48 hours.