Terms and Conditions

These Terms and Conditions (“Terms”) govern purchases made through uwvently.com, which is operated by Zhongshan Yuancui Township Trading Co., Ltd.

When you place an order through our website, you confirm that you have reviewed and understood these Terms and agree that your purchase will be governed by them together with any other applicable policies published on uwvently.com. 

Application of These Terms

These Terms apply to products purchased from uwvently.com.

Depending on your purchase, additional store policies may also apply, including:

• Shipping Policy
• Return & Refund Policy
• Payment & Security Policy
• Privacy Policy
• Terms of Use
• Product Support & Warranty information

Where relevant, these documents form part of the terms governing your purchase and should be read together.

Product Descriptions and Information

We make reasonable efforts to ensure that information displayed on our website—including product descriptions, materials, dimensions, capacities, colours, finishes, photographs, functionality, pricing, and availability—is accurate.

Uwvently offers creative ceramic mugs, cups, and artistic drinkware through three main collections:

• Whimsical Art Collection
• Artisan Dream Collection
• Whimsical Sips Collection

Because ceramic and decorative products can naturally vary, the item you receive may differ slightly from website photographs due to factors such as:

• Screen and display settings
• Lighting and photography
• Ceramic production methods
• Manufacturing tolerances
• Glaze and surface variations
• Hand-finished or decorative details
• Differences between production batches
• Packaging or minor design updates

Products featuring sculptural shapes, dimensional flowers, character-inspired elements, decorative handles, textured surfaces, painted details, or special glaze effects may show subtle differences in colour, shape, texture, finish, or decorative placement.

Small variations resulting from normal ceramic manufacturing or finishing processes do not necessarily mean that a product is defective.

We may correct errors, update product descriptions, change availability information, or revise website content where reasonably necessary.

If a significant error affects an order that has already been submitted, we may contact you with available options or cancel the affected item and issue an appropriate refund.

Product Components and Compatibility

Depending on the design, Uwvently products may include components or accessories such as:

• Lids
• Straws
• Saucers
• Decorative handles
• Removable accessories
• Other components identified on the relevant product page

Customers should review the product description and specifications before purchasing or using an item.

Dimensions, capacity, construction, glazing, decorative features, included components, and other characteristics may vary between individual products or versions.

Unless specifically stated otherwise, we cannot guarantee that third-party lids, straws, saucers, replacement parts, or other accessories will be compatible with Uwvently products.

Please review the stated dimensions, materials, intended use, included accessories, and care instructions before purchasing.

Orders and Order Acceptance

After submitting an order, you may receive an automated order confirmation.

This confirms that we have received your order but does not necessarily mean that the order has been finally accepted or dispatched.

We may reasonably verify, restrict, decline, or cancel orders in circumstances involving:

• Failed payment authorization
• Suspected fraudulent activity
• Unauthorized payment use
• Inventory limitations
• Incorrect pricing or product information
• Delivery restrictions
• Duplicate or unusual purchasing activity
• Suspected unauthorized resale
• Promotion misuse
• Legal or regulatory restrictions
• Other circumstances that prevent reasonable fulfillment

If an order is cancelled after payment has already been successfully collected, an appropriate refund will be made to the original payment method or another method permitted by the relevant payment provider.

Changes and Cancellations

If you need to modify or cancel your order, please contact us promptly at:

service@uwvently.com

We will make reasonable efforts to help if fulfillment has not yet begun.

Once an order has entered processing, picking, packing, fulfillment, shipping preparation, or dispatch, we cannot guarantee that changes or cancellations will still be possible.

If your order has already been shipped, the relevant provisions of our Return & Refund Policy may apply.

Pricing

Prices displayed and processed through uwvently.com are in U.S. dollars (USD).

The amount charged may vary depending on factors such as:

• Product or design selected
• Size, capacity, or variation
• Colour or finish
• Quantity ordered
• Shipping destination
• Promotional eligibility
• Applicable taxes
• Shipping charges

The final payable amount will be shown during checkout before your purchase is completed.

Prices may be changed at any time for future purchases.

Where an obvious technical or pricing error occurs, we may correct the error and, where appropriate, contact you before fulfillment or cancel the affected order.

Taxes, Duties and Other Charges

Where required or supported, applicable taxes, delivery charges, and other order-related fees will be shown during checkout.

International orders may also incur additional charges such as:

• Customs duties
• Import taxes
• Brokerage fees
• Customs clearance fees
• Other government or carrier charges

Unless otherwise indicated at checkout, these additional charges are generally the recipient's responsibility.

Please refer to our Shipping Policy for further details.

Payments

Payment options available for your order will be displayed during checkout.

Available methods may depend on your location, device, order value, and the payment services available at the time of purchase.

By providing payment information, you confirm that:

• You are authorized to use the selected payment method.
• The information submitted is accurate and complete.
• You authorize processing of the applicable transaction amount.

Transactions may undergo authorization, verification, fraud-prevention, and security checks.

Please review our Payment & Security Policy for additional information.

Promotions and Offers

Uwvently may occasionally provide:

• Promotional pricing
• Discount codes
• Product bundles
• Limited-time offers
• Free or discounted shipping
• Other promotional benefits

Individual promotions may be subject to conditions concerning validity periods, minimum purchase requirements, excluded products, geographic availability, quantity restrictions, customer eligibility, or permitted use.

Unless a promotion specifically states otherwise, multiple promotional offers may not be combined.

Discounts generally cannot be applied retroactively to purchases that have already been completed.

Where permitted by applicable law, we may change, suspend, or discontinue promotional offers.

Shipping and Delivery

Shipping options, estimated delivery periods, tracking availability, shipping costs, and related matters are explained in our Shipping Policy.

Unless expressly guaranteed otherwise, delivery dates and timeframes are estimates rather than guaranteed arrival dates.

Shipping may be affected by circumstances outside our reasonable control, including:

• Carrier operations
• Customs procedures
• Weather conditions
• Transportation disruptions
• Public holidays
• Remote delivery destinations
• Local delivery conditions

Customers are responsible for providing complete and accurate delivery information at checkout.

Because Uwvently sells ceramic mugs and cups, including products with sculptural handles, raised floral decorations, lids, saucers, straws, and other delicate design features, we take reasonable measures to package orders appropriately for transportation.

Please inspect your products promptly after delivery.

Returns and Refunds

Our Return & Refund Policy governs returns, refunds, exchanges, incorrect products, damaged items, and related procedures.

Please contact our customer support team before returning an item so we can review the request and provide the appropriate return instructions.

Nothing in our return process is intended to restrict any consumer rights that cannot lawfully be excluded.

Damaged, Defective, Incorrect or Incomplete Orders

If your Uwvently product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

Prompt inspection is particularly important for ceramic drinkware and designs containing delicate elements such as sculptural handles, raised decorations, lids, saucers, straws, or attached ceramic details.

When reviewing a claim, we may ask for:

• Your order number
• Clear photographs of the product
• Images of the inner and outer packaging
• A photograph of the shipping label
• A short video demonstrating the issue where appropriate

Please keep both the product and its original packaging until our customer service team has completed its initial review.

Depending on the circumstances and applicable law, possible remedies may include replacement, refund, or another appropriate resolution.

Product Use and Care

Uwvently products should be used for their intended purposes and in accordance with applicable product instructions, specifications, care information, warnings, and product-specific recommendations.

Ceramic Cups and Mugs

To help protect your ceramic drinkware:

• Handle ceramic products carefully to reduce the risk of chips or breakage.
• Avoid dropping or subjecting products to unnecessary impact.
• Place cups and mugs on stable surfaces.
• Follow the cleaning instructions provided for the individual product.
• Avoid abrasive cleaning products or tools that may damage decorative surfaces.
• Avoid sudden or extreme temperature changes unless expressly permitted for the product.
• Check handles and decorative elements periodically for visible damage.
• Do not continue using a mug or cup if it develops significant cracks, chips, or other damage that may make continued use unsafe.

Lids, Straws, Saucers and Decorative Features

For products supplied with lids, straws, saucers, sculptural handles, raised decorations, or other accessories:

• Handle individual components carefully.
• Avoid excessive impact, pulling, twisting, or pressure.
• Position removable parts correctly before use.
• Follow applicable cleaning instructions for each component.
• Avoid abrasive materials on painted, glazed, or decorative surfaces.
• Store delicate accessories carefully to reduce the possibility of damage.

Where product-specific care instructions are provided, those instructions take priority.

Temperature and Appliance Use

Unless the relevant product page specifically states otherwise, customers should not assume that a ceramic product is suitable for:

• Microwave use
• Dishwasher use
• Oven use
• Freezer use
• Direct stovetop heating
• Open flames
• Sudden or extreme temperature changes

Statements such as “microwave-safe,” “dishwasher-safe,” “heat-resistant,” or similar claims apply only when specifically stated for that individual product.

Measurements and Natural Ceramic Variations

Measurements and capacities shown on uwvently.com are provided as practical references.

Minor variations may occur because of manufacturing processes, measurement methods, ceramic construction, glazing techniques, decorative application, or differences between production batches.

Ceramic pieces featuring sculptural forms, hand-applied or painted details, glaze effects, dimensional flowers, character-inspired decorations, textured surfaces, or other artistic elements may not be completely identical from one item to another.

Such minor differences do not necessarily indicate a manufacturing defect.

Product Warranty

Certain Uwvently products may qualify for limited warranty coverage where specifically stated.

Where applicable, details concerning warranty duration, coverage, exclusions, and claim procedures will be provided on the relevant product page, accompanying documentation, or Product Support & Warranty page.

Warranty coverage is separate from statutory consumer protections.

Nothing in our warranty terms limits consumer rights that cannot lawfully be excluded.

Personal and Gift Use

Unless we expressly agree otherwise in writing, products available through uwvently.com are primarily intended for lawful personal, household, drinkware, decorative, or gift use.

Unauthorized commercial resale may be restricted where reasonably necessary.

Prohibited Conduct

You may not use uwvently.com or its purchasing systems for activities including:

• Fraudulent transactions
• Unauthorized payment activity
• Abuse of discounts or promotional offers
• Manipulation of checkout systems
• Misuse of return or refund procedures
• Unauthorized resale where restricted
• Interference with website security
• Other unlawful or deceptive conduct

Where suspicious activity is detected, we may take reasonable measures to protect customers, our website, our business, and our payment systems.

Intellectual Property

Unless otherwise stated, website materials—including the Uwvently name and branding, logos, product descriptions, images, graphics, videos, page layouts, design elements, and original written content—are owned by, licensed to, or otherwise used with authorization by Uwvently, Zhongshan Yuancui Township Trading Co., Ltd., or the applicable rights holder.

Website materials may not be reproduced, distributed, altered, commercially exploited, or otherwise used without appropriate authorization except where applicable law permits.

Third-Party Services

Uwvently may rely on independent service providers for:

• E-commerce infrastructure
• Payment processing
• Order fulfillment
• Shipping and logistics
• Customer support
• Analytics
• Advertising and attribution
• Fraud prevention
• Security
• Other technology-related services

Third-party providers may maintain their own terms, policies, and privacy practices.

Uwvently is not responsible for independent third-party services that we do not operate or control.

Electronic Communications

When you submit an order or communicate with us electronically, you agree that we may respond or provide relevant information electronically where appropriate.

Communications may include:

• Order confirmations
• Payment notifications
• Shipping and delivery updates
• Tracking information
• Customer support messages
• Return or refund communications
• Security notices
• Important service-related information

Promotional communications are handled separately and remain subject to applicable consent and unsubscribe requirements.

Privacy

Information concerning how we collect, use, disclose, and protect personal information can be found in our Privacy Policy.

Where applicable, additional controls concerning cookies, advertising, and privacy preferences may be available through our Your Privacy Choices page.

Disclaimer

To the maximum extent permitted by applicable law, uwvently.com and its related website services are provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted website access or that every technical issue will be resolved immediately.

We make reasonable efforts to present our ceramic drinkware accurately. However, minor differences between photographs and actual products may occur because of the ceramic, glazing, manufacturing, and decorative processes described in these Terms.

Any applicable product-specific warranty will be governed by its corresponding warranty terms.

Nothing in these Terms excludes any warranty, statutory consumer right, guarantee, or remedy that cannot legally be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, Uwvently and Zhongshan Yuancui Township Trading Co., Ltd. will not be responsible for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to a purchase, order, transaction, product, or use of our store where such liability may lawfully be limited.

Nothing in these Terms is intended to exclude or restrict liability that cannot legally be excluded, mandatory consumer protections, or remedies available under applicable consumer-protection laws.

Consumer Rights

Depending on your country, state, province, or region, you may have statutory rights concerning:

• Product conformity
• Defective or damaged products
• Repairs
• Replacements
• Returns
• Refunds
• Cancellations

Nothing in these Terms is intended to waive or restrict consumer rights that cannot legally be waived.

If mandatory consumer-protection legislation gives you greater rights than these Terms, those statutory protections will continue to apply.

Severability

If any part of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain effective to the fullest extent permitted by applicable law.

Updates to These Terms

We may revise these Terms periodically to reflect changes to our business operations, Whimsical Art Collection, Artisan Dream Collection, Whimsical Sips Collection, website functionality, store policies, or applicable legal and regulatory requirements.

The revised version will be published on this page.

Unless applicable law requires otherwise, the version in effect when you submit your order will generally govern that transaction.

Contact Us

If you have questions about these Terms and Conditions, your order, an Uwvently product, or another store policy, please contact us:

Brand: Uwvently
Website: uwvently.com

Legal Entity:
Zhongshan Yuancui Township Trading Co., Ltd.

Registered Address:
One of the ground floor units at No. 16, Xingchen Road, Gangkou Town, Zhongshan City

Unified Social Credit Code:
91442000MAEDDW7N50

Customer Support Email:
service@uwvently.com

uwvently.com is operated by Zhongshan Yuancui Township Trading Co., Ltd.