Payment & Security Policy

At Uwvently, we aim to provide a straightforward and secure checkout experience. The following information explains how payments, authorization, currencies, promotions, refunds, and transaction security are handled when you place an order through uwvently.com.

Payment Methods

The payment methods currently available for your purchase will appear during checkout.

Available options can vary depending on factors such as:

• Your location
• Selected currency
• Device
• Order value
• Payment services available at the time of purchase

An order can only be completed using a payment method displayed as available during checkout.

Payment Authorization and Verification

Every order is subject to payment authorization, verification, and applicable fraud-prevention checks.

Your bank, card issuer, payment provider, card network, or other financial institution may independently:

• Approve or decline your payment
• Request additional identity or transaction verification
• Place a temporary authorization hold
• Apply transaction limits
• Require additional security checks

These decisions and procedures are controlled by the relevant financial institution or payment provider. Uwvently does not determine approval decisions, verification requirements, authorization-hold periods, or release schedules.

If a payment is declined, please check that the information you entered is correct. You may also contact your bank or payment provider or select another payment option available at checkout.

Secure Checkout

Uwvently operates its online store using Shopify and works with participating third-party payment providers to facilitate checkout and payment processing.

Transactions may be processed through systems operated by Shopify, payment processors, banks, card networks, and other participating financial institutions.

We take reasonable measures to support a secure online shopping environment. However, no electronic transmission, online payment process, or data-storage system can be guaranteed to be completely secure.

To help protect your information, we recommend that you:

• Shop using trusted devices and networks
• Keep passwords and account credentials confidential
• Confirm that you are visiting uwvently.com before entering payment information
• Avoid sending sensitive financial information through email or customer support messages

Uwvently will never ask you to provide your complete credit card number, CVV/security code, or online banking password by email.

Prices and Final Order Total

Before payment is submitted, checkout will display the applicable:

• Product prices
• Quantities
• Discounts
• Shipping charges
• Applicable taxes
• Final order total

Please review these details carefully before completing your purchase.

The final amount shown during checkout will generally be the amount submitted for authorization, excluding any separate fees that may be charged independently by your bank or payment provider.

Currency and Foreign Exchange

Prices are displayed and processed in U.S. dollars (USD).

If your payment account is denominated in another currency, your bank, card issuer, or payment provider may apply:

• Currency conversion rates
• Foreign transaction fees
• Exchange-rate adjustments
• Other financial institution charges

Any conversion rate, fee, or adjustment applied by your financial institution is determined independently and is outside Uwvently's control.

Temporary Authorization Holds

Your bank or card issuer may occasionally display a transaction as pending or place a temporary authorization hold before payment is fully completed.

A pending authorization does not necessarily indicate that a final charge has been completed.

If a payment attempt fails or an order is cancelled, the time required for a pending authorization to be released will depend on the policies and processing procedures of your bank, card issuer, or payment provider.

Uwvently does not control when these temporary holds are released.

Unsuccessful or Declined Payments

A transaction may fail or be declined for reasons including:

• Incorrect payment details
• Insufficient available funds
• Bank or card restrictions
• Billing-information mismatches
• Security verification requirements
• Fraud-prevention screening
• Payment-provider limitations
• Technical or network problems

If payment cannot be successfully authorized, the order may not be completed.

For additional information about a declined transaction, please contact the bank or payment provider associated with your payment method.

Duplicate or Unrecognized Charges

If it appears that you have been charged more than once for the same purchase, first check whether one of the transactions is identified as pending or as a temporary authorization.

If you still believe that an incorrect or duplicate charge has occurred, contact:

service@uwvently.com

Please provide:

• Your order number
• The email address used during checkout
• Transaction date
• Amount charged

For security purposes, never send your complete card number, CVV/security code, online banking password, or other sensitive financial credentials by email.

Discounts and Promotional Offers

Discount codes should generally be entered before checkout is completed.

Promotions, special offers, and discount codes may have specific conditions, including:

• Eligibility requirements
• Expiration dates
• Minimum purchase amounts
• Product exclusions
• Geographic restrictions
• Usage limits
• Other offer-specific requirements

Unless the terms of a particular promotion expressly state otherwise, discount codes:

• May not be combined with other offers
• Have no cash redemption value
• Cannot be applied retroactively to completed purchases
• May be restricted to one use per customer or order

Any specific conditions displayed with a promotion will govern that particular offer.

Taxes, Duties, and Additional Charges

Applicable taxes and shipping fees will be displayed during checkout where required or supported.

For international purchases, additional customs duties, import taxes, brokerage fees, or other locally imposed charges may apply depending on the destination.

Please refer to our Shipping Policy for further information regarding international shipments and related charges.

Refunds and Payment Processing

Approved refunds are generally returned to the original payment method used for the order unless another method is required or permitted by applicable law or the relevant payment provider.

After Uwvently submits a refund, additional processing time may be required before the funds appear in your account.

The timing of this process is determined by your bank, card issuer, or payment provider and is outside Uwvently's control.

Please refer to our Return & Refund Policy for information about refund eligibility.

Transaction Review and Fraud Prevention

Certain transactions may require additional review to help protect our customers and our online store.

Where reasonably necessary, Uwvently may delay fulfillment, request reasonable verification, refuse an order, or cancel a transaction because of:

• Suspected fraudulent activity
• Unauthorized payment activity
• Failed payment verification
• Inconsistent transaction information
• Unusual ordering activity
• Other reasonable security concerns

If an order is cancelled after payment has already been successfully captured, an appropriate refund will be processed according to the applicable store policies and payment-provider procedures.

Payment Information and Privacy

Information submitted during checkout may be processed by parties involved in completing and supporting your transaction, including:

• Uwvently
• Shopify
• Payment processors
• Banks and card issuers
• Fraud-prevention providers
• Shipping or fulfillment providers where necessary
• Other service providers involved in processing the transaction

Please review our Privacy Policy for more information about how Uwvently handles personal information.

Independent payment providers may process information according to their own privacy policies and applicable legal requirements.

Contact Us

If you have questions concerning checkout, payments, transaction charges, promotional codes, or refunds associated with an order, please contact us:

Brand: Uwvently
Website: uwvently.com

Legal Entity:
Zhongshan Yuancui Township Trading Co., Ltd.

Registered Address:
One of the ground floor units at No. 16, Xingchen Road, Gangkou Town, Zhongshan City

Unified Social Credit Code:
91442000MAEDDW7N50

Customer Support Email:
service@uwvently.com

For order-related questions, please provide your order number and the email address used during checkout so our team can locate the relevant information more efficiently.

For your security, please do not send complete credit card numbers, CVV/security codes, account passwords, or online banking credentials by email.

uwvently.com is operated by Zhongshan Yuancui Township Trading Co., Ltd.